About Forplay Store
Who is the typical Forplay Store customer?
Our customers are confident, fashion-forward individuals who appreciate high-quality swimwear that empowers their beach and vacation experiences. They value both style and comfort, seeking everything from bold designs like Beach Bunny Swimwear to elegant pieces from Agua Bendita.
What makes Forplay Store different from other swimwear retailers?
We curate collections from premium brands worldwide, offering diverse styles from cheeky coverage to luxury swimwear. Our focus is on empowering confidence through swimwear that celebrates all body types and personal styles.
Products & Sizing
What swimwear styles do you offer?
We offer an extensive range including bikinis, one-pieces, monokinis, high-waist styles, halters/bralettes, and various coverage options from extreme thong to moderate coverage. Our collections feature brands like Aguaclara Swimwear, Aquarella Swimwear, Nikoza Swimwear, and Liliana Montoya Swim.
How do I choose the right size?
Each product page includes detailed size charts. We recommend comparing your measurements with our charts as sizing may vary between brands. If you’re between sizes, we suggest sizing up for comfort.
Do you offer swimwear for different body types?
Absolutely! Our diverse range includes styles designed to flatter various body shapes. From high-waist options that accentuate curves to cheeky coverage that shows off your assets, we have something for every body type.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. We do not store your complete payment details on our servers.
Can I modify or cancel my order after placing it?
Orders enter processing quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.
Shipping & Delivery
What are your shipping options?
We offer two shipping methods:
โข Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 days after dispatch
โข Free Shipping: via EMS on orders over $50, delivered within 15-25 days after dispatch
โข Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 days after dispatch
โข Free Shipping: via EMS on orders over $50, delivered within 15-25 days after dispatch
How long does order processing take?
Orders are processed within 1-2 business days. Each item is carefully handpicked from our curated collections to ensure quality.
Do you ship internationally?
Yes, we ship globally with exceptions for some Asian regions and remote areas due to logistical constraints. If you have concerns about delivery to your location, please contact us.
How can I track my order?
For Standard Shipping via DHL or FedEx, you’ll receive a tracking number via email once your order is dispatched. For Free Shipping with EMS, tracking may be available depending on your country.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, with tags attached, and in original packaging. Return shipping costs are the customer’s responsibility unless the item is defective.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Once we receive and inspect your return, refunds will be processed within 5-7 business days and credited to your original payment method.
Do you offer exchanges?
Currently, we process returns and new purchases separately for size or style exchanges. This ensures you get the correct item quickly while we process your return.
Still Have Questions?
Our friendly customer service team is here to help! Contact us at:
Email: [email protected]
We respond promptly to ensure your Forplay Store experience is nothing short of exceptional.
