At Forplay Store, we understand that finding the perfect swimwear is essential to your confidence and style. Just as we carefully curate our premium collections from world-renowned designers, we’ve designed our returns process with the same attention to detail and customer care.
Important: You have 15 days from the date of delivery to initiate a return or exchange.
Eligibility Requirements
- Items must be in original condition with tags attached
- Swimwear must be unworn, unwashed, and free of any alterations
- Original packaging and any accompanying materials must be included
- A copy of your order confirmation or packing slip is required
Non-Returnable Items
To ensure hygiene and quality standards, the following items cannot be returned or exchanged:
- Extreme Thong swimwear (for hygiene reasons)
- Items marked as final sale or clearance
- Swimwear with removed tags or signs of wear
- Personalized or custom-made items
Return & Exchange Process
Email our customer service team at [email protected] within 15 days of delivery using the template below.
We’ll respond within 24-48 hours with your return authorization number and shipping instructions.
Securely package the items in their original condition with all tags attached. Include your order confirmation copy.
Ship to our address using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Return Address:
Forplay Store
620 Tavern Place
Berkeley Springs, US 25411
Refund Information
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- International Refunds: Please allow additional time for international bank processing
Exchange Information
For exchanges to a different size or style:
- Follow the same return process outlined above
- Clearly indicate your desired exchange item in your email
- We’ll ship your exchange once we receive and process your return
- Price differences will be charged or refunded as applicable
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Forplay Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Delivery Date: [Date Received]
Item(s) for Return/Exchange:
– [Item Name], [Size], [Color]
– [Reason for Return/Exchange]
Exchange Preference (if applicable):
[Desired Item, Size, Color – if exchanging]
Customer Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Please provide return authorization and next steps at your earliest convenience.
Thank you,
[Your Name]
Need Assistance?
Our customer service team is here to help you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Response Time: 24-48 hours during business days
We’re committed to ensuring your Forplay Store experience reflects the same sophistication and care we put into selecting every piece in our collections.